Privacy Policy
Last Updated: March 2026
Welcome to Bigmunks.com (the “Site”). We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make a purchase from our website.
This policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
To provide you with our products and services, we collect the following types of information:
- Personal Information: When you create an account, place an order, or contact us, we collect personally identifiable information such as your Name, Phone Number, Email Address, and Shipping/Billing Address.
- Payment Information: We do not store your credit/debit card numbers, CVVs, or UPI PINs. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay). We only receive confirmation of the payment status to process your order.
- Technical Data: We automatically collect information about your device and browsing behavior, including your IP address, browser type, operating system, and the specific pages you visit on our site.
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: To process and deliver your orders and generate legal tax invoices.
- Communication: To send order updates, shipping notifications, and respond to customer support inquiries.
- Marketing & Retargeting: To run advertising campaigns on platforms like Facebook, Instagram, and Google. This allows us to show you relevant ads based on your interests and past interactions with our site.
- Security: To detect, prevent, and address technical issues or fraudulent activities.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (pixels and tags) to enhance your user experience.
- Essential Cookies: Required for core website functions, such as maintaining your shopping cart sessions.
- Analytics & Marketing Cookies: We use third-party tools like Google Analytics and Meta Pixel. These tools track user behavior to help us optimize our marketing efforts.
- Control: You can disable cookies through your browser settings; however, certain features of the website may not function correctly as a result.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary for business operations:
- Logistics Partners: (e.g., Shiprocket, Delhivery) to facilitate the delivery of your orders.
- Payment Processors: To ensure secure and encrypted financial transactions.
- Marketing Partners: For analytics and targeted advertising services.
- Legal Compliance: We may disclose your information if required by Indian law, or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, to comply with applicable tax/trade laws), resolve disputes, and enforce our legal agreements and policies.
6. Data Security
We implement Reasonable Security Practices as mandated by Indian Law. Our website is secured using SSL (Secure Socket Layer) encryption. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Review, correct, or update your personal information through your account dashboard.
- Withdraw your consent for data processing at any time (this may limit our ability to provide certain services).
- Request the deletion of your account and personal data, subject to mandatory record-keeping requirements under Indian tax and commercial laws.
8. Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details for grievances or inquiries regarding your privacy are provided below:
Address: Plot No.-10 Sahibabad, Ghaziabad, Uttar Pradesh, 201005
Email: support@bigmunks.com | bigmunks2020@gmail.com
Working Hours: Monday to Friday (10:00 AM – 6:00 PM)
