Last Updated: [January 15, 2026]
Welcome to Bigmunks.com. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make a purchase from our website.
This policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
To provide you with our products and services, we collect the following types of information:
- Personal Information: When you create an account, place an order, or contact us, we collect personally identifiable information such as your:
- Name
- Phone Number
- Email Address
- Shipping and Billing Address
- Payment Information: We do not store your credit/debit card numbers or UPI PINs. All payment transactions are processed through secure third-party payment gateways (such as Razorpay). We only receive confirmation of the payment status.
- Non-Personal Information: We may collect technical information about your device and browsing behavior, such as your IP address, browser type, operating system, and the pages you visit on our site.
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: To process and deliver your printed t-shirts and generate invoices.
- Communication: To send order updates, shipping notifications, and customer support responses.
- Account Management: To manage your login credentials and purchase history.
- Marketing & Retargeting: To run advertising campaigns on platforms like Facebook, Instagram, and Google. This helps us show you relevant ads based on your interests and past visits to our site.
- Improvement: To analyze website performance and improve user experience.
3. Cookies and Tracking Technologies
We use “cookies” and similar tracking technologies (such as pixels and tags) to improve your experience.
- Essential Cookies: Required for the website to function (e.g., keeping items in your cart).
- Analytics & Marketing Cookies: We use third-party tools like Google Analytics, Google Ads, and Meta (Facebook) Pixel. These tools allow us to track user behavior for retargeting purposes. This means you may see ads for Bigmunks on other websites or social media platforms based on your interaction with our site.
You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
4. Sharing of Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers solely for business operations:
- Logistics Partners: (e.g., Shiprocket, Delhivery) to deliver your orders.
- Payment Processors: (e.g., Razorpay) to process secure payments.
- Marketing Partners: (e.g., Google, Facebook) for analytics and ad retargeting.
- Legal Requirements: If required by Indian law or legal authorities to protect our rights or comply with a judicial proceeding.
5. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, misuse, or loss. Our website is secured using SSL (Secure Socket Layer) encryption technology. However, please note that no method of transmission over the internet is 100% secure.
6. Your Rights
As a user, you have the right to:
- Access and review your personal information.
- Correct or update inaccurate details via your account settings.
- Request the deletion of your account (subject to mandatory record-keeping for legal/tax purposes).
7. Third-Party Links
Our website may contain links to other websites (e.g., payment gateways). We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date.
9. Grievance Officer
In accordance with the Information Technology Act, 2000, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our Grievance Officer:
Address: [10/3, Vrindavan garden, sahibabad UP 201005]
Name: Shivam Singhal (Manager)
Email: [shivam@bigmunks.com]
